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img USA: +1(813)308-0250 img UK: +44(12)90211209 img Australia: +61-3-86098332

Welcome to our Support Center

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Learn about our products, view online manuals, watch videos, search FAQ's and more. Connect with other Herolocity customers through our community to discuss solutions or get direct support.

General FAQ's

What are the hours of operation for Herolocity and various departments?

We take pride in being available 24/7 via phone, email and live chat, although, below is our standard hours of operations for various departments. If you require immediate assistance outside our normal business hours, your case will be escalated for immediate assistance.

General Support & Billing: Monday - Friday 6 AM - 6 PM EST
Technical Support: Monday - Friday 6 AM - 6 PM EST
Marketing: Monday - Friday 6 AM - 6 PM EST

Do you offer international support in different languages?

Yes! We currently support English, German, Serbian, Spanish, Hindu, Arabic, Urdu and Filipino.

What are your Corporate office hours at Herolocity?

Our corporate address standard hours of operation are Monday - Friday 6 AM - 6 PM EST. Please do note, our office does require scheduling an appointment by calling (813) 308-0250.

What types of support methods does Herolocity offer?

Herolocity offers support via phone, live chat and email throughout our standard hours of operation.